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Customer Service



Meritain Health’s high-touch service is what sets us apart from the competition, through our dedicated client service teams, efficient and accurate claims processing and prompt solutions to client and member concerns.

A multi-tiered service team is assigned to each client. This helps ensure all day-to-day service activities–such as claims processing and member support–are provided by individuals extensively familiar with the benefits plan. 

Our proprietary claims platform, automated phone system and Web portal are fully integrated. This adds to the speed and accuracy of our claims processing and customer service capabilities, and also helps ensure our members and employers receive the best possible service.