Meritain Health Leadership
Mark Schmidt is the head of TPA & Payer Solutions, which includes Meritain Health, American Health Holding, First Health and Aetna Signature Administrators specialty businesses, and Workers’ Compensation.
Mark joined Aetna in 2007 to lead the insurer’s Strategic Resource Company (SRC), which provides limited health and related employee benefits to part-time and hourly contract workers. In 2009, he joined the Local Employers and Customers segment where he served as a local market head with oversight and responsibility for the Arkansas, North Carolina, South Carolina and Tennessee markets.
Prior to Aetna, Mark spent 13 years with CoreSource, the last 10 years as president. While serving as president at CoreSource, he also held the role of executive vice president for Trustmark, the parent company of CoreSource, leading both its operations and large group medical business. Additionally, Mark served two terms on the Board of Private HealthCare Systems (PHCS) including one term as chairman. Prior to his time at CoreSource, he spent 12 years in various financial roles with multiple insurance companies.
Mark holds a bachelor’s degree from DePaul University.
Mark currently lives in Tampa, FL with his wife, Moira. They have five children and two grandsons.
Melissa Elwood serves as our Chief Operating Officer, heading up the operations organization for Meritain Health. She is responsible for our operational strategy built around a cost-effective operating model and a service experience that exceeds the expectations of our customers. For over 20 years, Melissa has held key leadership roles within Meritain Health within Claims, Customer Service and Client management. Most recently, she served as regional president and prior to that as Meritain’s national practice leader. Melissa brings a passion for collaboration to our business and a focus on enhancing the client experience.
Melissa has centered her leadership on building strong teams, developing client oriented solutions and carrying the voice of the customer through every decision. She works closely with all internal partners to drive client satisfaction, while achieving long-term business objectives.
Melissa currently lives in Williamsville, NY with her husband and their two children. She and her family are supporters of several local and national charitable organizations.
She is a graduate of the University of Buffalo and is a licensed Health Insurance Agent.
Michael Ciarrocchi is the Chief Market Development Officer at Meritain Health®. In his role, he is responsible for developing and executing Meritain Health’s local market growth, business development and product strategy. He is also accountable for all Middle Market and National Account Sales and Client Management functions, including the Client Management Business Support team.
Michael joined the Meritain Health team in 2011. He has worked at Aetna since 2000 in various capacities, including Meritain Health’s executive director of local market development, head of distribution and channel management, and head of Aetna Signature Administrators, Cofinity and regional marketing manager for the Southwest and Capitol regions. Prior to Aetna, Michael worked for a public health consultant and a pediatric hospital in the Washington, D.C. area. Michael attended Loyola University in Maryland, where he earned graduate degrees in finance and management.
Michael lives outside Hartford, CT.