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Healthcare and Safety During Wildfires and Natural Disasters



Meritain Health is always here to help our members with support for your healthcare needs—all the time, especially during severe weather and natural disasters, such as wildfires. We provide assistance and valuable information to help you and your family get medical care and fill prescriptions, even if you’re away from home.

Get the medical care you need
If you need urgent or emergency care and you’ve had to evacuate to a safer area, you can visit an urgent care center or hospital no matter where you are*. And when you need non-urgent care, you can use your account to search for a provider in your network. It’s available to you around the clock—24 hours a day, or by calling Meritain Health Customer Service using the phone number on your member ID card.

What to do if you’ve lost your ID card
Taking care of yourself and your family’s safety is your number one concern. And if you’ve left home without your healthcare ID Card, that’s OK. You can call 1.888.324.5789 to speak with a Customer Service representative with questions and for more information.

Fill your prescriptions
If you need to replace your medication or request a refill, simply call the Customer Service number of your pharmacy plan to speak with a representative. The phone number of your pharmacy plan is listed on your member ID card. You can also call 1.888.324.5789 for assistance.

Safety during wildfires
Beyond seeking healthcare services or filling prescriptions, it’s important to take specific safety precautions to keep you and your family safe in the event of a wildfire.
Even if the fire isn’t in your area, the smoke and ash it causes can be irritating. For most, drinking plenty of water and staying hydrated is the best preventive measure. If you have any pre-existing health conditions, follow your physicians' precautions and instructions. Remember to pay attention to local air quality reports and health warnings.

Home evacuation procedures
•If you are told to evacuate, get out!
•Talk to your family members about specific actions you will take in the event of an emergency. Exchange office and cell phone numbers.
•Assemble a first-aid kit, both for your home and car.
•Have bottled water, extra canned goods (at least a three day supply), batteries and flashlights available for an evacuation.

Though the weather and the environment can be unpredictable, you can rely on the support and service of Meritain Health for help meeting your healthcare needs. As Advocates for Healthier Living, it’s our mission to provide you and your family with the assistance you need for good health—any time, anywhere.

* Applicable plan terms apply.