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Hurricane Laura—Assistance to Our Members in Need


Hurricane Laura is set to touch down in the Gulf Coast, and our priority is the safety of our employees, customers and members. We’re always here with support for your health care needs—all the time, especially during severe weather.


Get the medical care you need

If you need urgent or emergency care but are away from home, you can visit an urgent care center or hospital no matter where you are*. And when you need non-urgent care, you can use your account to search for a provider in your network. It’s available to you around the clock—24 hours a day, or by calling Meritain Health Customer Service using the phone number on your member ID card.


Fill your prescriptions

In advance of Hurricane Laura, CVS Pharmacy has been reaching out to its patients via text message and email where possible with a reminder to refill prescriptions. In addition, through CVS Caremark, CVS Health’s pharmacy benefits manager, the company has activated a process that allows it to provide one-time emergency refills of a 10-day supply of medication for plan members in impacted areas. Patients within the emergency area taking specialty medications filled by CVS Specialty will be contacted to discuss alternate delivery arrangements, if needed.


Ways to stay safe and get your prescriptions

You can keep yourself and your family safe, plus make sure your prescription needs are met, with the following:

  • Follow local evacuation orders. Get to a safe location first and refill your medications at the nearest pharmacy. This allows you to avoid potentially long lines at your local pharmacy, and you won’t need to needlessly delay your evacuation.
  • Take a waterproof bag with your current medication—even if the bottle is empty. The information on the prescription label will help pharmacy staff with refill requests. Heat, humidity and sunlight can degrade the effectiveness of medication, so try to protect it from extreme weather conditions.
  • Keep a written record of your current prescriptions with your valuable papers. If you are taking several prescription drugs, it’s an especially good idea to keep a record of your current dosage and doctor’s contact information.


From Meritain Health to everyone impacted by this storm, our thoughts are with you to remain safe and strong as the weather improves.


* Applicable plan terms apply.