Accessibility services

Meritain Health strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard.

See the guidelines

If you are a customer of Meritain Health, just email with your request to receive a PDF document converted to an accessible PDF.

Accessible PDFs are documents specifically formatted to PDF/UA accessibility standards. This means the PDF document allows people who benefit from assistive technology to access the information. Assistive technology includes screen readers and other devices used to assist people with disabilities.

If your request is an issue or question that cannot be satisfied with an accessible PDF, Meritain Health Customer Service is here to help. Need assistance or more information about our commitment to accessibility?

  • Call the number on the back of your member ID Card.
  • Email
  • Call 1.888.324.5789.

NOTE: This is a general line—you may experience long hold times and/or need to be transferred. If your ID card is available, please use the number on the back for faster service. Representatives are available on the general line from 7:00 AM–8:00 PM CT. If you are having trouble accessing information on our website, our Customer Service representatives can assist you. Please call them at the number on your member ID card. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).