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Member Services

Contact us

Your health and your ability to access your information is important to us. If you have any questions about your benefits or claims, we're happy to help.

To reach us by phone:

  • For the fastest service, dial the toll-free number on the back of your ID Card
  • Or call 1.888.324.5789*

    *This is a general line, you may experience hold times and/or need to be transferred. If your ID Card is available, please use the number on the back for faster service. Representatives are available on the general line from 7:00 a.m.–8:00 p.m. CST.
    To reach us by email, click here or email service@meritain.com.

Access your information quickly

For 24-hour access to your personal health information, log in to your account. If you haven't created an account, click Register at the top right of this page and follow the prompts. Have your ID Card with you so set-up is fast and easy.

Once you register, you’ll be able to view:

  • Claims history.
  • Doctor/hospital locator.
  • Explanation of Benefits.
  • Health and wellness benefits.
  • Healthcare cost information.
  • ID Cards.
  • Plan documents.

If you are a client or broker with questions about an existing plan, please contact your client solutions manager.