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Provider Services

Contact us

Your patient’s health and your ability to access their information is important to us. Do you have questions about claims or benefits? We're happy to help. To reach us by phone, simply dial the toll-free number on the back of the patient’s ID Card.

Access information quickly 

For 24-hour access to your patient’s health information, simply log in to your account at Meritain/Providers. If you haven't created an account, you can register today by visiting Meritain/Providers, click on ‘Provider Self-Registration’ and follow the prompts. Please have your tax ID number, provider name and address exactly as it appears on the W-9 you submitted, this will allow set-up to be fast and easy.

Below are a few items to which you will have access once you register:

  • Claims history
  • Plan Document
  • Benefit Detail Request options
  • Doctor/hospital locator
  • Explanation of benefits
  • Health and wellness benefits

If you are a client or broker with questions about an existing plan, please contact your client relationship manager.