SPBresultsLW

SPBresultsLW
February 17, 2023 Lisa Winter
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1.5 million members nationwide

We’re the second largest TPA* in the nation

* Ranked by 2021 benefits claims revenue; Business Insurance, May 2022.

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91% average retention rate

Over the last three years (2020 – 2022)

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Net Promoter Score (NPS®) of 56

Net Promoter ScoreSM (NPS®) of 56, which falls within the NPS range indicating excellence (50 or higher)

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Subsidiary of Aetna® and CVS Health®

Access to over 1.6 million providers nationwide, unmatched network discounts and one of the largest pharmacies