We’re excited to announce our NPS score jumped six points over last year, reaching a new score of 57. This places us firmly in the excellent range for customer satisfaction and loyalty—well above the health insurance industry standard of 38.
Our commitment to service
This year’s survey asked respondents to rate our performance in four areas, including product and health services, member experience, client service and overall experience. With more responses than ever before, the results confirmed strong performance in all four categories.
We also received consistent, heartwarming feedback from clients, many of whom praised the outstanding efforts of our individual account teams.
Thanks for your feedback
A big thank you to everyone who participated in this year’s annual survey. Your feedback is essential to helping us maintain our commitment to excellence and to better serve our clients. We plan to build on this momentum to continue to deliver an outstanding experience to clients and members.
