As Meritain Health continues to lower the total cost of care, our Net Promoter ScoreSM (NPS®) continues to rise.
Up two points since last reported in 2021, Meritain Health’s score of 56 falls within the NPS range indicating excellence (50 or higher). We calculated our score based on our annual client and producer satisfaction surveys.
The NPS metric indicates how likely a customer is to recommend a product or service. It’s quickly become a respected measure of how enthusiastic customers are about a company, determined by how likely they are to promote it to others. The average score for health insurance has been reported at 27.